Monthly Payments – Frequently Asked Questions – National Cover

Monthly Payments

Frequently Asked Questions

📅 Last updated: 25 September 2025 (AEST)
This guide explains how monthly payment options work through premium funding arrangements, helping you understand your obligations, benefits, and the process involved in spreading your insurance premium payments across 12 months.

⚠️ Important Disclaimers

The information provided in this FAQ is of a general nature only. National Cover does not intend to make any representations that may or may not affect a person’s decision to accept or decline premium funding arrangements.

National Cover does not warrant or accept liability for any practices adopted by premium funding companies, including Artve Premium Funding or any other funding providers. All premium funding arrangements are subject to the terms and conditions of the individual funding provider.

Benefits & Considerations of Premium Funding

Before deciding on premium funding, it’s important to understand both the advantages and potential drawbacks. Consider your business’s cash flow needs, financial situation, and risk tolerance when making this decision.

✅ Potential Benefits

💰 Improved Cash Flow Management
Spread large annual premiums into manageable monthly payments, preserving working capital for daily operations.
📊 Predictable Budgeting
Fixed monthly payments make budgeting easier and more predictable throughout the year.
🏦 Preserve Business Liquidity
Keep your cash available for growth opportunities, emergencies, or other business investments.
🌱 Seasonal Business Support
Particularly beneficial for seasonal businesses that experience varying cash flow throughout the year.
🚀 No Large Upfront Payment
Avoid the financial impact of paying thousands of dollars in insurance premiums all at once.
⚡ Maintain Credit Lines
Keep your business credit facilities available for other operational needs.

⚠️ Potential Drawbacks

💸 Higher Total Cost
Interest charges mean you’ll pay more overall compared to paying the annual premium upfront.
📅 Multiple Payment Obligations
Need to manage 12 separate monthly payments throughout the year, each requiring sufficient account funds.
⚠️ Policy Cancellation Risk
If payments fail, the funder may cancel the funding arrangement and demand immediate full payment.
📋 Administrative Burden
Additional paperwork, monitoring payment dates, and managing relationship with funding provider.
💳 Failed Payment Fees
Dishonour fees and potential additional interest charges if direct debits fail.
🔒 Less Payment Flexibility
Committed to fixed monthly schedule; early termination may involve additional costs.
💡

Making the Right Decision

Consider your business’s cash flow patterns, the size of your premium, your access to alternative financing, and your comfort with managing monthly payment obligations. National Cover can help you evaluate whether premium funding aligns with your specific circumstances.

1. How Monthly Payments Work Using Premium Funding

💡

What is Premium Funding?

Premium funding is a financial arrangement where a third-party lender pays your annual insurance premium upfront to the insurer, and you then repay the lender in monthly installments over 12 months, typically with interest charges.

Understanding Annual Insurance Contracts

Every insurance contract is a 12-month agreement, not 12 individual monthly contracts. When you purchase insurance, you become liable for the full year’s premium payment. The insurer requires the complete annual premium upfront because they are providing coverage for the entire policy period from day one.

In-House vs. Outsourced Premium Funding Comparison

❌ In-House Monthly Payments

$1,000
Annual Policy (lump sum)
$110/month
x 12 months = $1,320
Total Cost: $1,320
Additional cost: $320 (32%)

✅ Premium Funding

$1,000
Paid to insurer upfront
$91.67/month
x 12 months = $1,100
Total Cost: $1,100
Additional cost: $100 (10%)
💰 Monthly Savings with Premium Funding
Save $18.33 per month ($110 – $91.67)
Total annual savings: $220
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2. How Premium Funding is Arranged

Premium Funding Process

1
Accept Quote
Customer accepts the monthly payment quote provided by National Cover
2
Funding Arranged
National Cover obtains premium funding to pay the insurer and any broker fees
3
Repayment Begins
Customer begins monthly repayments to the premium funder via direct debit
📋

Important: The premium funding arrangement is a separate agreement between you and the funding provider. National Cover facilitates this arrangement but you will have a direct contractual relationship with the funder for repayment obligations.

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3. When Does the Direct Debit Get Drawn?

The timing of your first direct debit depends on your specific policy and how quickly all administrative processes are completed. Each policy may have slightly different timing based on various factors.

⏱️

Typical Timeline

Usually, your first monthly installment will be drawn between 10-20 business days after your policy has commenced. This allows time for all documentation to be processed and the direct debit arrangement to be established with your bank.

Factors Affecting Timing

  • Policy processing speed: How quickly the insurer processes your policy documentation
  • Funding approval: Time required for the premium funder to approve and process the arrangement
  • Bank processing: Time for your bank to establish the direct debit authority
  • Weekend and public holidays: These may extend the processing timeframe
  • Documentation completion: Any delays in completing required paperwork

📢 Important Notification

You will receive notification from the premium funder before your first payment is drawn, including the exact date and amount. Ensure your nominated account has sufficient funds available.

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4. Is My Policy Active Even Though I Haven’t Paid Yet?

Yes, Your Policy is Active!

When we send you an invoice containing your policy number, the invoice will clearly show your policy start date and end date. Even though you haven’t yet made any payments yourself, your policy is fully active and will respond to claims from the commencement date.

This is possible because the premium funding arrangement means the insurer receives the full annual premium upfront from the funding provider. From the insurer’s perspective, the policy has been paid in full, allowing them to provide immediate coverage.

21-Day Payment Grace Period

Insurers typically provide up to 21 days from the date of policy inception for payment to be made through premium funding arrangements. This grace period ensures there’s adequate time for:

  • Premium funding approval and processing
  • Direct debit establishment with your bank
  • Administrative processes to be completed
  • First payment to be drawn from your account

⚠️ Important Coverage Note

Your coverage is effective immediately upon policy commencement, regardless of when your first direct debit payment is drawn. However, if payments fail or the funding arrangement collapses, the insurer may cancel the policy retrospectively.

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5. What Happens If I Cancel My Policy?

The impact of policy cancellation depends on whether you choose full-term cancellation or mid-term cancellation. Each option has different financial implications and requirements.

✅ Full Term Cancellation

What it means:

You keep the policy active until the natural expiry date and complete all 12 monthly payments as originally agreed.

Financial impact:

No additional costs or penalties. You complete payments as scheduled and the funding arrangement concludes normally.

When to choose:

When you want to maintain coverage for the full policy period without early termination complications.

⚠️ Mid-Term Cancellation

What it means:

You terminate the policy before its natural expiry date, typically when switching insurers or no longer requiring coverage.

Financial impact:

May involve early termination fees, short-term rates from the insurer, and potential funding arrangement closure costs.

When necessary:

When changing insurers, business closure, or significant changes to your insurance needs that require immediate policy termination.

📞

Important: Before making any cancellation decision, contact National Cover to understand the full financial implications specific to your policy and funding arrangement. We can help you choose the most cost-effective option for your circumstances.

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6. How Do Refunds Work with Cancellations?

When you cancel a policy with premium funding in place, the refund process involves multiple parties and follows a specific priority order to ensure all financial obligations are met appropriately.

Refund Process Flow

1
Insurer Calculates
Insurer determines return premium after applying short-term rates and fees
2
Funder Applied First
Refund applied to discharge outstanding premium funding balance
3
Broker Fees
Any applicable broker or service fees are deducted
4
Residual to You
Any remaining amount is refunded to you
⚖️

Short-Term Rates Explained

Insurers apply “short-term rates” for mid-term cancellations, which are typically higher than the pro-rata calculation. This means if you cancel after 6 months, you might not receive 50% of your premium back – it could be less due to these penalty rates and minimum premium requirements.

💡 Refund Timing

Refund processing typically takes 10-15 business days from the cancellation date, as it involves coordination between the insurer, premium funder, and National Cover to calculate and distribute the appropriate amounts.

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7. Does Premium Funding Affect My Credit Rating?

Generally, No Impact on Credit Rating

Premium funding arrangements typically do not affect your personal credit rating when payments are made as agreed. Most premium funders do not report routine payment activity to credit bureaus for insurance premium funding.

What This Means For You

📊 Regular Payments
Making monthly payments as scheduled generally does not appear on your credit report.
🔒 No Credit Inquiry
Most premium funders do not perform hard credit checks that would impact your score.
💳 Credit Availability
Premium funding doesn’t typically affect your ability to obtain other forms of credit.

⚠️ Important Exceptions

However, your credit rating could be affected if:

  • Payment defaults: Failing to make scheduled monthly payments
  • Account referral: If the funder refers your account to a collection agency
  • Formal debt recovery: If legal action is taken for unpaid amounts
  • Specific funder policies: Some funders may have different reporting practices
📋

Best Practice: Always review the terms and conditions provided by your specific premium funder to understand their credit reporting policies. If you have concerns about credit implications, discuss these with National Cover before proceeding.

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8. Religious & Interest Considerations

📿

Understanding the Financial Structure

Premium funding is a loan arrangement where you borrow money from a financial institution to pay your insurance premium. As with any loan, interest charges apply to compensate the lender for providing the funds and taking the associated risk.

Key Financial Facts

💰 Interest-Based Loan
Premium funding is explicitly an interest-bearing loan. The additional amount you pay beyond the original premium represents interest charges.
📊 Typical Interest Rates
Premium funding typically charges approximately 10% annual interest, which is disclosed in the funding agreement documentation.
📋 Full Disclosure
All interest charges and fees are clearly disclosed in the premium funding agreement before you sign.

🕌 For Those with Religious Concerns About Interest

If your religious beliefs prohibit involvement in interest-based transactions, you should be aware that premium funding involves conventional interest charges. Consider these alternatives:

  • Annual lump sum payment: Pay the full premium upfront to avoid any interest charges
  • Insurer monthly plans: Some insurers offer internal payment plans (though these may also involve additional charges)
  • Sharia-compliant alternatives: Discuss with your religious advisor whether any available options align with your beliefs
  • Seek guidance: Consult with knowledgeable religious authorities about your specific circumstances
💡

Important: National Cover respects all religious and ethical considerations. We’re happy to discuss alternative payment arrangements that may better align with your personal beliefs and financial principles. Please contact us to explore your options.

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9. Additional Premium Funding FAQs

❓ Can I pay out my premium funding early?

Yes, most premium funders allow early payout of the remaining balance. This can save you money on interest charges for the remaining months. Contact the premium funder directly to obtain a payout quote, which will show the exact amount required to discharge your obligation early.

❓ What happens if my direct debit fails?

If a direct debit payment fails, the premium funder will typically:

  • Contact you immediately to advise of the failure
  • Attempt to re-debit your account (usually within 2-3 business days)
  • Charge a dishonour fee (typically $15-25)
  • If payments continue to fail, they may cancel the funding arrangement and demand immediate payment of the full balance
❓ Can I change my bank account details?

Yes, you can change your nominated bank account by contacting the premium funder directly. You’ll need to provide new banking details and may need to complete a new direct debit authority form. Ensure this is done well before your next payment due date to avoid any payment disruptions.

❓ Who do I contact if I have problems with payments?

For payment-related issues, contact the premium funder first, as they manage the direct debit arrangement. However, National Cover can also assist with:

  • Facilitating communication between you and the funder
  • Explaining your premium funding agreement
  • Helping resolve disputes or misunderstandings
  • Providing alternative payment solutions if needed
❓ Is premium funding available for all types of insurance?

Premium funding is available for most commercial insurance policies including business insurance, professional indemnity, public liability, and motor fleet policies. However, availability may depend on factors such as premium amount, policy type, and your business’s creditworthiness. Personal insurance policies may have limited premium funding options.

❓ What documents will I receive for premium funding?

You will receive several documents including:

  • Premium Funding Agreement: The main contract outlining terms, interest rates, and obligations
  • Direct Debit Request: Authority for the funder to debit your nominated account
  • Payment Schedule: Showing all payment dates and amounts
  • Privacy Policy: How your personal information will be used
  • Monthly Statements: Regular updates on your account balance and payments
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⚖️

Dispute Resolution

If you have any complaints or disputes regarding premium funding arrangements, National Cover maintains a comprehensive dispute resolution process. For full details of our Internal Dispute Resolution (IDR) process and external escalation options including AFCA, please refer to our Terms & Conditions page.

Contact Methods:

📞 Phone Support
07 5346 0149
💬 Live Chat
Start Chat Session
🎯 Helpdesk
Submit Support Request
📋 Claims Portal
Lodge New Claim

Important Notices: This FAQ is intended for general guidance and does not constitute financial or legal advice. Premium funding terms may vary between providers and individual circumstances.

Related documents: Terms & Conditions | Privacy Policy | General Advice Warning | Website

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