1. What is Our Privacy Policy?
We are covered by the Federal Privacy Act and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
What is Personal Information?
Personal Information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).
Our Privacy Policy applies to any personal information we collect, use or disclose after 21 December 2001. It does not apply to our employee records.
↑ Back to contents2. How and Why We Collect Personal Information
We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insureds who they represent. We may also obtain personal information from past insurers, witnesses to claims, health care workers and publicly available sources etc.
We collect personal information to be able to provide our various services. These include:
We also use it to help to develop and identify products and services that may interest clients, conduct market or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
↑ Back to contents3. How We Use and Disclose Personal Information
We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or compelled by law.
Confidentiality Commitment
We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. This duty applies except where disclosure is with your consent or compelled by law.
We usually disclose personal information to third parties who assist us or are involved in the provision of our services. For example, in arranging and managing your insurance needs we may provide information to:
- Insurers and reinsurers
- Other insurance intermediaries
- Insurance reference bureaux
- Our advisers such as loss adjusters, lawyers and accountants
- Others involved in the claims handling process
- Purchasers of our business and related companies
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose it.
Important: If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services.
4. What We Expect of You and Third Parties We Deal With
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document).
If it is sensitive information we rely on you to have obtained their consent to the above. If you have not yet done either of these things, you must tell us before you provide the relevant information.
If we give you personal information, you and your representatives must only use it for the purposes we agreed to. Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal information on our behalf.
Your Responsibility: You must also ensure that your agents, employees and contractors meet the above requirements.
5. Security of Your Personal Information
Our Security Commitment
We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.
6. Transfer of Information Overseas
We may transfer your personal information overseas where it is necessary to provide our service. For example, we sometimes use the internet to collect and process information. In addition, some insurers, or reinsurers are based overseas and we need to provide your personal information to them to arrange your cover.
Why overseas transfer may occur: Some insurers or reinsurers are based overseas and we need to provide your personal information to them to arrange your cover.
7. Opting Out
If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by advising us in writing.
How to Opt Out
Simply contact us in writing to opt out of receiving marketing communications or to restrict disclosure of your personal information.
8. How to Contact Us
If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact our Privacy Officer during business hours.
Coopers Plains QLD 4108
Business Hours
Monday – Friday: 9:00am – 6:00pm
Saturday: 9:00am – 12:00pm
Sunday & Public Holidays: Closed
