Allianz Roadside Assistance is a 24/7 breakdown service that helps Australian drivers get back on the road when things go wrong. Flat battery? Locked keys in your car? Run out of fuel? You can call 1800 010 536 any time, day or night, and they’ll send help. You don’t need to hold an Allianz car insurance policy to access this service.
This article covers everything you need to know about getting roadside help through Allianz. You’ll find out how to contact them when you need immediate assistance, what types of breakdowns they cover, the difference between their Basic and Platinum plans, current pricing, and any limitations or exclusions you should know about. We’ll also compare their service to other options so you can decide if it’s the right fit for your needs.
Why Allianz Roadside Assistance matters
Breaking down on the road costs you time, money and stress. When you’re stranded with a flat battery or locked keys, calling a random towing service can set you back hundreds of dollars. Allianz roadside assistance gives you fixed-price access to help whenever you need it, across all of mainland Australia and Tasmania. You pay one annual fee and avoid bill shock when trouble strikes.
Protection that travels with you
The service follows you as the driver, not just one vehicle. This means you’re covered whether you’re driving your own car, borrowing a friend’s, or using a rental. Your membership also extends to passengers travelling with you under the Platinum plan, so if your car can’t be fixed on the spot, everyone gets transport to safety. You don’t need to bundle it with car insurance either. Allianz offers standalone roadside assistance, which gives you flexibility to choose your insurer separately and still access 24/7 breakdown support.
"You can join as a standalone member without holding any Allianz insurance policy."
How to get help from Allianz roadside assistance
When you break down, call 1800 010 536 to reach Allianz roadside assistance anytime. The phone line operates 24 hours a day, 365 days a year, so you’ll always get through to someone who can dispatch help. Have your membership number ready if you’re already a member, along with details about your location and the problem you’re facing.
If you need help right now
Call centres answer your call and log your location using GPS or street address details you provide. They’ll ask what’s wrong with the vehicle and send the nearest qualified mechanic to assist you. Most breakdowns get resolved on the spot. If the technician can’t fix your car where it sits, they’ll arrange towing to a nearby repairer based on your plan limits.
"Allianz dispatches help from a network of mobile mechanics across Australia, so response times stay quick even in regional areas."
Joining on the spot
You can sign up for roadside assistance during an active breakdown if you’re not already a member. This option costs a $100 service fee on top of your membership price. The team will still send help, but you pay both the annual membership and the emergency call-out fee together. Towing costs remain your responsibility if your vehicle needs transport.
What Allianz roadside assistance covers
Allianz roadside assistance handles the most common causes of breakdowns across Australia. Both Basic and Platinum plans cover mechanical and electrical failures, flat batteries, flat tyres, lockouts, and fuel problems. The service operates on public roads trafficable by a two-wheel drive recovery vehicle throughout mainland Australia, Tasmania and Phillip Island.
Common breakdowns and emergencies
The service sends a qualified mobile mechanic to your location when you experience a breakdown. They’ll jump-start your battery or coordinate a replacement at your cost. If you’ve got a flat tyre, the technician swaps it with your spare. Run out of petrol? You’ll receive enough fuel to reach the nearest service station. Electric vehicle drivers get towing to the closest charging station if their battery runs flat.
Key problems also include locked-in keys. The mechanic helps you regain access to your vehicle or arranges a locksmith. If you’ve accidentally filled your car with the wrong fuel type or contaminated petrol, they’ll assist with rectifying the issue so you can drive safely again.
"Mobile mechanics carry tools to fix most problems on the spot, which gets you moving faster than waiting for a tow truck."
Additional protection with Platinum
Platinum membership adds three extra benefits beyond standard breakdown cover. If your vehicle becomes bogged in sand, mud or snow, the service arranges recovery to solid ground. When your car can’t be fixed on site, you and your passengers receive taxi transport to your destination or a safe location. The plan also handles delivery or collection of your repaired vehicle once the work finishes, saving you time collecting it yourself.
Both plans exclude off-road situations and areas inaccessible to standard recovery vehicles.
Allianz roadside assistance plans and prices
Allianz offers two membership tiers for roadside assistance: Basic and Platinum. Both plans charge annual fees with no joining costs, and you can purchase either option as a standalone service without holding an Allianz insurance policy. The company operates these memberships on a 12-month subscription basis, renewing automatically unless you cancel.
Basic plan pricing and features
The Basic plan costs $99 per year and covers all essential breakdown services. You receive help with flat batteries, flat tyres, lockouts, fuel problems, and mechanical or electrical failures. When your car needs towing, the service transports your vehicle up to 50 kilometres from the breakdown location. This distance covers most urban situations where you can reach a mechanic or your preferred repairer without extra charges.
"Basic membership suits drivers who mainly travel in metropolitan areas and need reliable support for common roadside emergencies."
Platinum plan pricing and features
Platinum membership costs $139 per year and includes everything from the Basic plan plus three additional benefits. You gain bogged vehicle recovery if your car gets stuck in sand, mud or snow. The plan also provides taxi transport for you and your passengers when your vehicle can’t be fixed on site, keeping everyone safe and mobile. Towing extends to 100 kilometres, which helps regional drivers reach distant repairers or home without paying extra fees.
Your membership also covers vehicle delivery or collection after repairs finish. This saves you arranging transport to pick up your car from the mechanic.
How prices compare
Allianz roadside assistance sits in the mid to upper price range compared to competitors. NRMA’s Everyday Care costs $109 annually with unlimited callouts but only provides 25km metro towing. RACV offers similar services at $89.95 per year with 20km metro towing. Budget Direct charges $82.25 annually but requires you to hold a car insurance policy with them. Allianz’s standalone flexibility and longer towing distances justify the higher cost for drivers who value independence from bundled insurance products.
Key limits, exclusions and FAQs
Every roadside assistance plan sets boundaries on where and when you can claim help. Allianz roadside assistance operates on public roads accessible by standard two-wheel drive recovery vehicles, which means off-road tracks, private property, and beach driving fall outside coverage. You’ll also find service area limits apply based on your chosen plan, with Basic covering 50km towing and Platinum extending to 100km.
What Allianz won’t cover
The service excludes situations involving illegal activity or dangerous driving. If your vehicle lacks proper registration, roadworthy certification, or you’ve modified it beyond manufacturer specifications, your claim may be rejected. Allianz also won’t assist with scheduled maintenance, routine servicing, or pre-existing mechanical faults you knew about before calling.
Recovery from underground car parks, ferry terminals, or private land requires special arrangements you’ll pay for separately. Your membership doesn’t cover caravan or trailer problems unless the towing vehicle itself breaks down, and you can’t claim for accidents requiring police or insurance involvement.
"Understanding these exclusions before you break down saves confusion when you need help most."
Common questions answered
Can you transfer your membership to another driver? No, the membership remains linked to you personally. Does the 48-hour waiting period apply to all new members? Yes, unless you pay the $100 emergency service fee to activate cover immediately. How many callouts can you make each year? Allianz doesn’t publish specific callout limits in their standard terms, though repeated claims for the same fault may trigger questions about vehicle roadworthiness.
Next steps for cover on the road
Allianz roadside assistance delivers 24/7 breakdown support across Australia with two membership tiers designed for different driving needs. The Basic plan suits metro drivers at $99 annually, while Platinum extends your protection to 100km towing, passenger transport, and vehicle recovery for $139 per year. You now understand what breakdowns each plan covers, how to access help by calling 1800 010 536, and which situations fall outside your membership limits.
Roadside assistance protects you from unexpected breakdown costs, but comprehensive car insurance safeguards your vehicle against theft, accidents, and storm damage. Smart drivers combine both types of cover to stay protected on Australian roads. Compare car insurance quotes from National Cover to find policies that deliver maximum protection at competitive prices without sacrificing the coverage your vehicle needs.
